Frequently Asked Questions

Viprasol Tech is a registered Indian company (CIN: U62090HR2025PTC135188) headquartered in Haryana, India. However, we work with clients globally, serving businesses across 15+ countries including the USA, UK, UAE, and Europe.

Simply reach out via our contact form, WhatsApp, or email. We'll schedule a free 30-minute discovery call to understand your requirements, discuss timelines, and provide a detailed proposal. There's no obligation - it's just a conversation.

Absolutely! We understand the importance of protecting your ideas. We're happy to sign a Non-Disclosure Agreement before any detailed discussions. Your confidentiality is our priority.

An Expert Advisor is an automated trading program that runs on MetaTrader 4 or 5 platforms. It can analyze markets, execute trades, manage risk, and work 24/7 without manual intervention based on predefined rules and algorithms.

Yes! We specialize in converting manual trading strategies into automated systems. Whether it's based on technical indicators, price action, smart money concepts, or any other approach - we can code it.

Yes! Every trading system we develop goes through rigorous backtesting on historical data, forward testing on demo accounts, and optimization to ensure robust performance before live deployment.

Every custom project is quoted individually after we understand the requirements, integrations and delivery scope. We agree the work, milestones and price with you before development begins.

We accept international bank transfers (SWIFT), PayPal, Stripe, Wise, and cryptocurrency (BTC, ETH, USDT). For Indian clients, we also accept UPI, NEFT/RTGS, and credit/debit cards.

We typically work with a 40% upfront payment to begin the project, 30% at midpoint milestone, and 30% upon completion. For smaller projects, it may be 50% upfront and 50% on delivery.

Yes, we offer a 14-day money-back guarantee. If you're not satisfied with our initial work and we can't resolve your concerns, you'll receive a full refund of any payments made.

Timelines vary by project scope: Simple websites take 1-2 weeks, custom web applications 1-3 months, trading systems 2-4 weeks, and enterprise solutions 3-6 months. We'll provide accurate estimates after discussing your requirements.

Absolutely! We follow an agile methodology with weekly progress reports, regular demo sessions, and a shared project dashboard. You'll never be left in the dark about your project's status.

Yes! Upon project completion and final payment, you receive 100% ownership of all code, designs, and assets we create for you. There's no vendor lock-in or licensing restrictions.

We include a revision period (typically 2-4 weeks) for minor adjustments at no extra cost. For significant changes or new features, we'll provide a separate quote. We also offer ongoing maintenance plans.

Yes! We offer 24/7 technical support for critical issues. We also provide optional monthly maintenance plans that include regular updates, monitoring, backups, and priority support.

Critical issues: Within 2 hours. High priority: Within 24 hours. Normal requests: Within 48 hours. Our support team is available via email, WhatsApp, and Telegram.

Yes! Every project includes comprehensive documentation and training sessions to ensure you can effectively use and manage your new system. Video tutorials are also provided when applicable.

You can reach us via email at support@viprasol.com, WhatsApp at +91 9633652112, or Telegram at @viprasol_help. We also have a dedicated support portal for ticket-based tracking.